Shipping policy
Order Processing Time
Orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has shipped, you will receive a shipping confirmation email with a tracking number or link, when applicable.
Shipping Methods & Delivery Times
🇫🇷 France
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Colissimo – Standard Delivery: 2–4 business days
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Mondial Relay – Pickup Point Delivery: 3–6 business days
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Chronopost – Express Delivery: 48 hours (business days)
Tracked shipping is provided when available, depending on the selected shipping method.
🇪🇺 Europe
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Standard International Delivery: 4–8 business days
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Tracked shipping when available, depending on destination and carrier
🌍 International
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International Delivery: 7–15 business days
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Delivery times may vary depending on destination and customs clearance
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Tracked shipping provided when available
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, the selected shipping method and your shipping address. The final shipping cost is displayed before payment.
Customs & Import Duties (International Orders)
For deliveries outside the European Union, customs duties, taxes or import fees may apply.
These charges are the responsibility of the customer and are not included in the order total.
Shipping Address
Please ensure that your shipping address is accurate and complete. Pulse Pulse cannot be held responsible for delays or losses resulting from incorrect or incomplete address details.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue.
Please note: Delivery times are estimates and may vary due to circumstances beyond our control, including carrier delays, public holidays, weather conditions or customs processing.
If you have any questions about our shipping policy, please contact us at pulsepulse.active@gmail.com